Customer Engagement Assessment

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Customer Engagement Assessment

Customer Engagement is a measurable result from the performance of your existing marketing campaign, and it also involves the efficiency of reaching and inducing a reaction from the target audience. As a result, you should be able to boost sales and increase revenue. However, going beyond that can be better for your business.
Just like every business vertical, customer engagement must have a goal. Brands should ask themselves questions such as; what are we aiming to achieve? What are the goals? This would help you define the progress of your campaign. An we at Infodrive help you understand this better.

We help you assess and we help you decide which platform suits your need to be able to measure the key metrics indicators:

  1. conversion rate
  2. The Net Promoter Score (NPS)
  3. Return Users Frequency
  4. Customer Retention Rate (CRR)
  5. Customer Churn Rate
  6. Customer Satisfaction Ratings by Channels
  7. Customer Lifetime Value
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